Phone: +27 826947572
Email: gloria.fredericks@xpion.net
Email: gloria@gloriafredericks.com
Is your company immersed in an atmosphere of low morale? Do you struggle with poor efficiency and low quality production? Is your workforce demotivated? Is there high absenteeism? Does ineffective communication, lead to misunderstandings between you and your management team and on down to the workforce?

Services – ISO Management Systems

Gloria has over 30 years of hands-on experience as a system management professional and an executive. She worked for the Royal Dutch Army from 1983 to 1997, where she learned the sound and crucial principles of 1969 NATO quality management specifications (AQAP) for design, development and production. In 1987, when ISO 9000 standards were published, NATO countries decided to adapt these standards and Gloria was among the first Quality Engineers to be introduced to the change. Since then she has set up over 40 systems pertaining to quality, food safety, environment, HACCP, FSC, SFI, etc. over several organizations. It is through these systems that she discovered the challenge of the misconceptions that exists between management and workforce, and the importance of corporate culture.

In the event where a Quality Management System is established but the need arises for a second or third international management system, the possibility exists to integrate the systems so that it can function as one integrated system.

Establishment, Implementation and Maintenance of ISO Systems

  • ISO 9001 – Quality Management System.
  • ISO 10330 – HACCP.
  • ISO 22000 – Food Safety Management System.
  • FSSC 22000 – Food Safety System Certification (GFSI recognised).
  • ISO/TS 22002 – Food Safety Prerequisite Programmes.
  • SANS 10049 – Food Safety Management - requirements PRPs
  • ISO 14001 – Environmental Management System.
  • ISO 18001 – Occupational Health & Safety Management System
  • FSC – Forestry Stewardship Council Chain of Custody.
  • SFI – Sustainable Forestry Initiative Chain of Custody.
  • ISO/TS 14969 – Technical specification ISO 9001 for motor industry.
  • ISO 19011 – Auditing Management System
  • GS1 – Design and verification of global barcode standards.

Implementation of Business Management Systems


  • Resource Management implementation.
  • POPI Act implementation i.e. Protection of Personal Information.
  • COVID-19 Preventive Measures and Emergency Preparedness Risk Assessments

Implementation of Customer-related systems:

  • YUM! for KFC.
  • AIB for McDonalds.
  • Sedex for Nestle.
  • WW Ethical and Hygiene Packaging.

Implemented At:

Royal Dutch Army, Donaldson Filtrations (Pty) Ltd, UV Tooling (Pty) Ltd, Safety Transport Mirrors (Pty) Ltd, Nampak Group, Busmark (Pty) Ltd, Stripform Packaging (Pty) Ltd, Eagle and Continental Ink Systems (Pty) Ltd, Silicone & Technical Products (Pty) Ltd, Lionel's Veterinary Supplies (Pty) Ltd, Pasco Packaging CC, West Coast Paper Traders, Allflex Packaging CC, M.H. Packaging CC, Cpac Co-packers, Pasta Today, Urban Beauty Anti-Ageing Spa and Academy, Green Pastures Educare..

Approaches:

ISO system with certification

Hands-on approach in establishing, documenting and implementing ISO Management Systems applicable to all organizations, regardless of type, size and product i.e. step by step to certification.

  • Conducting gap analysis to measure current systems and programs versus the desired systems and programs to meet requested ISO requirements.
  • Determining the processes needed for the desired management system and its application throughout the organization as well as the sequence and interaction of these processes.
  • Determining criteria and methods needed to ensure that both the operation and control of these processes are affective. 
  • Determining availability of resources and information necessary to support the operation and monitoring of these processes. 
  • Determining control over outsourced processes and the degree to which the control for the process is shared to provide product that conforms to requirements. 
  • Documenting procedures and records required to comply with the ISO standard and customer requirements .
  • Implementing actions necessary to achieve planned results.

ISO System without certification – Key areas for implementation:

Hands-on approach in establishing, documenting and implementing ISO Management Systems applicable to all organizations, regardless of type, size and product i.e. step by step to certification.

  • Establishing of documents such as procedures, policies, work instructions and QC forms .
  • Management Reviews.
  • Training and evaluations thereof .
  • Control of incoming raw material.
  • Process Control .
  • Control of non-conforming products.
  • Identification and traceability of material and products .
  • Calibration and verification of measuring equipment.
  • Internal audits.
  • Establishing of a non-conforming management system.
  • Analysis and continuous improvement system.
Testimonial

During the 7 years that she reported to me, Gloria epitomised the maxim that "good
employees are hard work! Gloria is a person of strong principle and firm resolve, and she
is someone who prefers to swim against the current. Inevitably, this resulted in change
which was often inconvenient but always to the benefit of the business. We achieved a
number of milestones such as being the first plant within our Group to achieve ISO
22,000. Furthermore, the successful implementation of our Ikamva change
management process (conceived and facilitated by Gloria) allowed us to successfully
conclude and embed a number of organisational and workplace interventions. Gloria
taught me to really appreciate the value of diversity!

Paul Coombe - Previous GM : Nampak Cartons